Media Conversion FAQs
Below are the most common questions we get asked. If your question is not answered here, send us a DM and we will do the best to answer it.
Video Conversion FAQs
We have fixed tapes in the past, so it is possible. We will look at them, but we can’t guarantee anything. Minimum charges apply.
If you own the original tape, we can do it, but all responsibility and liability fall the person who holds possession of the converted video. DVD movies have Digital Rights Management (DRM) coded into the DVD making it difficult to transfer.
Unfortunately, we do not have the equipment to transfer PAL tapes. If there are enough requests, we will consider investing in PAL conversion equipment.
We must run through the complete conversion process to determine what is on the tape. If the video that is converted is unusable, we charge a flat rate of $5 per tape.
Conversion cost is based on actual time of converted video. If there is a tape with one hour of useable footage on it, you only get charged for that hour of converted video. That way you are not paying for half empty tapes. For an estimate of costs, visit the page for the type of conversion you wish to get.
We can edit out the TV and movies, so you are left with only precious memories. We charge $45 for editing as needed billed in 15-minute increments.
There have been occasions where this happens on older tapes. We only charge 50% of the cost to convert when this happens.
Our standard format is high-resolution JPG, but we can do virtually any format on request.
Some people ask if they can drop off a photo album? We’d prefer to have loose photos to scan. It makes the process quicker and therefore, saves you money. Also, sometimes taking photos out of an album can cause damage to them, and we definitely don’t want that to happen to your precious memories. If you can’t take the photos out with damaging them, no worries – we can try scanning them while they’re still in the pages. But just a heads up, the quality might not be as good as if we scanned them individually.
Some customers organize the photos by date, event, or family and put them in Ziploc bags or envelopes. When you bring an organized collection, we can scan them in organized folders on the USB we give you.
We don’t typically restore photos. However, we may fix colour, brightness, contrast and adjust cropping if needed.
We scan the most popular sizes: 135, 126, 110. If you have a different size, contact us to see if we can work with it.
We scan the most popular sizes: 35mm, 126, 110. If you have a different size, contact us to see if we can work with it.
Yes, we scan both negative slides and positive slides.
Audio Conversion FAQs
Our standard format is 192kbps MP3, but we can do other formats like WAV, AAC and AIFF. Need a different format? Contact us.
We can try and convert them, but if they don’t play in a CD player, chances are that we won’t be able to convert them. Base rates may apply for failed conversions.
Yes, as long as you own the original CD or cassette tape, we can do it, but all responsibility and liability fall the person who holds possession of the converted video.
Conversion depends on quantity of video tapes, photos or slides, length of video tapes, and how busy we are. When you book, we should be able to give you an expected timeline.
If you have a deadline that you need the conversion by, we will try our best. Additional charges may apply. Please contact us to see if it’s possible with in the parameters of the deadline.
We currently accept cash or e-transfer. Payment is required before files are handed over.
I operate out of my home. You will be provided with a drop off location when you book. Because I go to school during the day, sometimes I have people drop off at my dad’s office.
Because I am a teenager, I don’t give out my cell phone number. The best way to reach me is through email. I try and respond within a few hours.